Privacy policy

Last Updated: January 1, 2026

This Privacy Policy describes how CloudOp Nutrition, LLC ("CloudOp Nutrition," "we," "us," or "our") collects, uses, discloses, stores, and protects your personal information when you visit our website, use our mobile apps (if any), make purchases, subscribe to communications or newsletters, or otherwise interact with our Services (collectively, the "Services"). By using the Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect different types of information from or about you depending on how you interact with our Services:

1.1 Personal Identifiable Information (PII) You Provide Directly

When you create an account, place an order, subscribe to our mailing list or SMS messages, or otherwise interact with us, you may provide:

• Full name
• Email address
• Shipping and/or billing address (street address, city, state, ZIP/postal code, country)
• Phone number (for order/shipping communication or mobile messaging)
• Payment information (credit/debit card, billing data). Note: payment processing is typically handled by third-party payment processors, not stored in plain form by us, but certain billing metadata may be captured.
• Account credentials (username, password)
• Order history (products purchased, subscription preferences, order dates)
• Communications or correspondence you send (requests, support inquiries, reviews, feedback)
  
  

1.2 Automatically Collected / Technical and Usage Data

When you access or use our Services, we may automatically collect certain technical and usage information, including:

• IP address
• Browser type and version
• Device type and operating system
• Site usage data (pages viewed, time spent, click-throughs, referral/exit pages, interaction with site features)
• Cookies, web beacons, tracking pixels, and similar technologies to monitor browsing behavior, items in cart, abandoned cart, marketing attribution, analytics, etc.
• Geo-location data (country, approximate region) if enabled by your device/browser (for compliance, shipping, tax, or marketing segmentation)
  
  

1.3 Marketing, Communications & Consent Data

If you choose to subscribe to newsletters, marketing emails, or SMS/mobile messaging, we collect:

• Your expressed consent for communication
• Record of subscription date, consent time and method (for example checkbox, opt-in)
• Communication history (emails or messages sent, opened, clicked, unsubscribed)
• Preferences for marketing communications (frequency, content type)
  
  

2. How We Use Your Information

We use the information collected for a variety of purposes, including:

• To process and fulfill orders (billing, shipping, delivery, returns, subscriptions)
• To manage your account (authentication, account maintenance, order history, subscription preferences)
• To communicate with you (order confirmations, shipping updates, customer support, subscription renewal reminders, promotional offers, if consented)
• To provide and improve our Services (website functionality, user experience, new features, personalization of product recommendations)
• To conduct analytics (understand how users interact with our Services, track performance, detect fraud or abuse, improve marketing and operations)
• To comply with legal obligations (tax calculations, regulatory reporting, legal requests)
• To prevent fraud, secure transactions, and protect both you and us from unauthorized or illegal activity
  
  

3. How We Share or Disclose Your Information

We may share or disclose your information under the following circumstances:

• With Service Providers: Third-party service providers under contract, who help us with payment processing, order fulfillment, shipping carriers, email/SMS delivery, marketing, analytics, customer support, website hosting.
• For Legal Compliance and Safety: If required by law (subpoena, court order), to comply with regulations, or to protect rights, property, or safety of CloudOp Nutrition or others.
• Business Transfers: In the event of a merger, sale, acquisition, bankruptcy, or other corporate change, your information may be transferred as an asset. We will notify you if required by law.
• With Your Consent: If you explicitly consent to share information (for example participate in surveys, partner promotions).
• Aggregated or De-identified Data: We may share aggregated or anonymized data that does not personally identify you (for example shopping trends, site analytics).

We do not sell your personal information to third parties. If this changes in the future, we will provide a clear "Do Not Sell / Share My Personal Information" option.

4. Cookies, Tracking & Marketing Cookies / Technologies

• We use cookies, web beacons, and similar tracking technologies to gather usage and behavioral data, for purposes including site functionality (cart maintenance), analytics, marketing, and personalization.
• These may include first-party cookies (set by us) and third-party cookies (for example for analytics or advertising partners, retargeting, ad platforms).
• You may disable or block cookies via your browser settings, but this may limit functionality (login, cart, checkout, personalization).
• If your browser or device supports "Do Not Track," we may or may not honor such signals depending on technical feasibility, but we will disclose any decision regarding tracking/retargeting.
  
  

5. Your Rights & Choices (Data Access, Correction, Deletion, Opt-Out)

Depending on your jurisdiction (for example U.S. states with privacy laws, or if you are in a regulated region), and to increase transparency, you have certain rights with respect to your personal information:

• You may access and request a copy of the data we hold about you (account info, order history, marketing preferences, etc.).
• You may request correction of inaccurate or incomplete data.
• You may request deletion of your personal information, subject to compliance with legal, tax, or record-keeping obligations.
• You may opt out of marketing communications (email or SMS) at any time. For emails: use "unsubscribe." For SMS: reply "STOP" or follow instructions provided.
• If you have an authorized agent and, where permitted by law, the agent may submit data-related requests on your behalf.

To submit requests or exercise your rights, contact us at the address below. We will respond within a reasonable timeframe, and may require verification of identity for security.

6. Data Retention & Security

• We retain your personal information as long as your account is active, or as needed to provide our Services, comply with legal obligations, resolve disputes, enforce our agreements, or pursue legitimate business purposes.
• For data we no longer need (after account deletion or after required retention periods), we will securely delete or anonymize it in accordance with internal policies.
• We implement commercially reasonable technical, administrative, and physical safeguards to protect your information (access controls, encryption, secure hosting, limited access).
• However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee complete security.
  
  

7. International Data Transfers & Cross-Border Processing

If you are outside the United States, your data may be transferred to and processed in the U.S. for storage and processing. By using our Services, you consent to such transfer and processing.

If you reside in the EU/EEA, UK or other jurisdiction with data-protection laws (for example GDPR), you may have additional rights under local law; we seek to comply with applicable requirements where feasible.

8. Children & Minors

• Our Services are intended for adults (18+). We do not knowingly collect personal information from minors under 18.
• If you believe a minor under 18 has provided us data, please contact us; we will take steps to promptly delete such information.
  
  

9. Third-Party Services & Links

• Our Services may include links to third-party websites, services, or features (analytics, payment processors, ad platforms). We are not responsible for the privacy practices, content, or security of those third parties.
• We encourage you to review their privacy policies before providing any personal information.
  
  

10. Push Notifications, SMS, Email & Other Communications

If you choose to subscribe to newsletters, SMS or mobile messaging:

• You consent to receive marketing and transactional communications.
• You can opt out at any time (unsubscribe or "STOP").
• Message and data rates from your mobile carrier may apply.
• We are not liable for delays or delivery failures beyond our control.
  
  

11. Business Transfers, Mergers, or Corporate Changes

If CloudOp Nutrition is involved in a merger, acquisition, sale of assets, bankruptcy, or similar event, your information may be transferred or assigned to a successor entity. You will be notified via email or prominent notice on our site before any transfer occurs, if required by law.

12. Compliance with U.S. Privacy Laws & Regional Laws

Because we operate in the United States and serve customers nationwide (and potentially internationally), we recognize applicable data-privacy laws including (but not limited to):

• California Online Privacy Protection Act (CalOPPA), which requires conspicuous posting of a privacy policy for any site collecting personal data from California residents.
• Laws applicable to other states regarding data privacy, user rights, data access, deletion, and sale/opt-out (if relevant).
• If serving international customers, regulations such as General Data Protection Regulation (GDPR) in the EU/EEA, or other privacy-law frameworks, where applicable.

We may provide additional privacy-disclosure or rights-request options to comply with such laws where required.

13. Updates to This Privacy Policy

We may update this Privacy Policy at any time. When we do, we will update the "Last Updated" date at the top.

Significant changes (for example new data-sharing practices, new categories of data collected, use of new third-party services) will be communicated to you via email, website notice, or other prominent communication where feasible.

Your continued use of the Services after changes are posted constitutes your acceptance of the updated Privacy Policy.

14. Contact Information & How to Reach Us

If you have any questions about this Privacy Policy, wish to access or correct your data, request deletion, or opt out of communications:

CloudOp Nutrition, LLC
5900 Balcones Drive #25020; Austin, TX 78731
Email: support@cloudopnutrition.com

Please allow a reasonable period for us to respond, typically within 30 days of your request (or as required by applicable law).

15. Additional Disclosures / Notices

Depending on your location or purchases, you may receive additional disclosures (for example California’s "Do Not Sell or Share My Personal Information", cookie banner, GDPR-style consent banner, data-processing addendums). Where required, we will post or prompt you for consent accordingly.